Refund and Cancellation Policy

Version 0.2. Last updated 7 August 2026. Effective from 16 October 2026.

This policy forms part of our Terms and Conditions. Where they conflict, this page wins on refunds and cancellations.

1. The short version

We bill monthly in advance. If we do not deliver a wash you have paid for, you get that wash back, as a re-wash, a credit or a refund, and you choose which. We do not keep money for work we have not done.

2. What UAE law gives you, whatever this page says

These rights come from Federal Law No. 15 of 2020 on Consumer Protection and Cabinet Decision No. 66 of 2023. We cannot take them away and we are not trying to.

If we do not perform the service properly, Article 13 of Cabinet Decision No. 66 of 2023 lets you choose between:

• a full refund of the price, where the service was not provided or was not fulfilled;
• a partial refund, reflecting the part you did get or the deficient part; or
• re-performance of the service, correctly, in the way agreed.

If the way we performed it was faulty, Article 29 of the same Decision gives you the right to have us do it again, in the agreed manner, the first time, at no charge and with no extra cost to you. If we refuse, do it wrong again, or drag our feet, you are entitled to a refund of the price you paid.

We do not operate a "no refunds" rule. Article 34 of Cabinet Decision No. 66 of 2023 lists terms that are void in a consumer contract, and item 11 of that list is a term under which the supplier does not refund the price of a good or the consideration for a service. A blanket no refund policy would be unenforceable and we have not written one.

3. Cancelling your subscription

You can cancel at any time. Email hello@foammeup.ae or message 058 552 7588. We will confirm in writing.

• Notice: [DECISION 1]
• Minimum term: [DECISION 2]
• The month you have already paid for: [DECISION 3]

Whatever right we have to end your subscription, you have at least the same right. Article 34(2) of Cabinet Decision No. 66 of 2023 voids a term in an unlimited term contract that lets the supplier terminate unilaterally without giving the consumer the same right.

No cancellation fee. We do not charge one.

4. Moving or skipping a single wash

You do not have to cancel the whole subscription to move one wash.

• To move a wash: [DECISION 4: notice required, and how many moves are allowed in a billing period before it counts as a skip.]
• To skip a wash: [DECISION 4: whether a skipped wash is credited, carried forward, or simply not delivered and not credited.]

The way to do it is a WhatsApp message to 058 552 7588 or an email to hello@foammeup.ae.

5. Pausing

If you are travelling, or the vehicle is off the road, you can pause rather than cancel.

• Pause: [DECISION 6: minimum and maximum pause length, notice required, and whether the paid month is credited or extended.]

6. If we miss a wash

A wash is missed if we do not turn up in your booked band on your booked day and we have not agreed a new time with you beforehand.

[DECISION 5 and DECISION 8: what happens. The options are re-wash within a stated number of days, a credit against next month, or a refund of that wash's share of the monthly price. Our recommendation, and the reasoning, is in SOURCES_AND_DECISIONS.md.]

Whatever we set here, it sits on top of your rights in section 2. It is not a substitute for them, and choosing our remedy does not stop you choosing yours.

7. If we arrive and cannot do the wash

Our operator will photograph the problem, message you automatically, and wait 15 minutes. If it is resolved inside those 15 minutes, the wash goes ahead.

If it is not, and the reason was on your side, for example the vehicle was not there, the tap was locked, the socket was not available, or the vehicle was blocked in, this is what happens.

We will first try to fit the wash in later the same day or the next morning, wherever the round allows, and we will tell you either way.

If we cannot fit you in, the visit counts as delivered under your plan. Before that applies you get one free reset in every billing period: the first unreachable visit in a billing period is never counted against you, and we roll that wash forward at no charge.

This matches clause 11 of the Terms and Conditions.

If the reason was on our side, for example the operator did not arrive or arrived without working equipment, section 6 applies.

8. If the wash is poor

Tell us within 48 hours, with a photograph if you can. We will look at the before and after photographs from that visit.

Our first offer will be to come back and do it properly, at no charge, within [DECISION 8: number of days]. You do not have to accept it. Section 2 sets out the choice that is yours to make, not ours.

[DECISION 8: the service credit we pay automatically. It must be written as an extra we pay on top of your statutory rights, never as your "sole and exclusive remedy". A sole remedy clause is void under Article 34 of Cabinet Decision No. 66 of 2023, which voids terms cancelling or diminishing a consumer's right to compensation and terms revoking or limiting the consumer's remedies where the supplier fails to perform.]

9. If we damage your vehicle

This is not really a refund question, and refunding a wash would not be a fair answer to a scratched panel. It is covered in clause 14 of the Terms and Conditions.

In summary: tell us within 48 hours, we look at the photographic record from that visit, and where the damage is ours our stated first route is that you claim on your own comprehensive policy and we pay your excess plus [DECISION 9]. That is offered as a fast route, not as a limit on anything. You keep every right you have under UAE law.

10. One-off premium services and interior add-ons

Booked and paid for separately from the subscription.

• Cancel before the day: full refund. [DECISION 4: the notice cut-off.]
• Cancel on the day, before we arrive: [DECISION 4.]
• We arrive and cannot do it, for a reason on your side: section 7 applies.
• We do not turn up, or the work is not right: sections 6 and 8 apply, and your rights in section 2 apply in full.

11. If we end your subscription

If we suspend or end your subscription under clause 18 of the Terms and Conditions, we refund the unused part of the month you have paid for, worked out by the number of washes still owed in that period. That applies whether the reason was payment failure, a safety problem at the property, loss of community access, or abuse towards our operator.

12. How and when we refund

• Refunds go back to the card you paid with, through Stripe. We cannot send a refund to a different card or to a bank account.
• We will start the refund within [DECISION 19: our recommendation is 3 working days] of agreeing it.
• Your bank then takes its own time, usually 5 to 10 working days. That part is not in our control and we will not pretend otherwise.
• A credit applied to your next month's bill is faster, and we will offer it as an alternative. You do not have to take it.

13. Is there a cooling off period

We could not confirm one.

We looked for a statutory cooling off or withdrawal right that would apply to a continuing services subscription in the UAE. We read Federal Law No. 15 of 2020 on Consumer Protection and Cabinet Decision No. 66 of 2023, and neither contains a general right for a consumer to withdraw from a contract within a set number of days. The rights they give are triggered by a defect, a failure to perform, or a faulty performance, not by a change of mind.

We are not lawyers and we are not going to state that no such right exists anywhere in UAE law. What we can say is what we found, and what we are offering:

[DECISION 20: our recommendation is that FoamMeUp voluntarily offers a 14 day change of mind window on a new subscription, refunding the first month less the value of any washes already delivered. Reasoning in SOURCES_AND_DECISIONS.md.]

14. If we drop the price

If we advertise a discount on a service within one week of you buying it, you can ask us for the difference, and you have 30 days from the date of purchase to do so. That is Article 31(3) of Cabinet Decision No. 66 of 2023, and it applies whether or not we remember to tell you.

15. If you are not happy with how we handled a refund

Tell us. hello@foammeup.ae or 058 552 7588.

If we do not resolve it, take it to the Dubai Department of Economy and Tourism through consumerrights.gov.ae, or to the Ministry of Economy consumer protection line on 800 1222. Article 35 of Cabinet Decision No. 66 of 2023 requires the competent authority to receive, examine and follow up consumer complaints.

Have ready: your name and address, our name and address, what the complaint is about, and your invoice.

FOAMMEUP SHINE PARKING CAR WASH L.L.C S.O.C
Dubai, United Arab Emirates. Trade licence 1639213.
hello@foammeup.ae · 058 552 7588 · foammeup.ae