Terms and Conditions

Version 0.3. Last updated 7 August 2026. Effective from 16 October 2026.

1. Who you are contracting with

The service is provided by FOAMMEUP SHINE PARKING CAR WASH L.L.C S.O.C, a limited liability company (single owner) licensed in Dubai, United Arab Emirates. In these terms we call it "FoamMeUp", "we" or "us". "You" means the person who books the service and pays for it.

Trade name and website: FoamMeUp, foammeup.ae
Email: hello@foammeup.ae
Phone and WhatsApp: 058 552 7588
Trade licence number: 1639213 [VERIFY against the licence before publishing]

2. These terms, and how you accept them

These terms apply every time you book a wash, start a subscription, or add a service to an existing subscription. You accept them by ticking the acceptance box and completing your booking. Under Article 10 of Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services, offer and acceptance may be expressed electronically and a contract does not lose its validity or enforceability merely because it was made electronically.

We keep a record of the version of these terms you accepted, and the date and time you accepted them. If we change these terms, clause 20 explains what happens.

Read them alongside our Privacy Policy and our Refund and Cancellation Policy. All three are linked from every booking confirmation email and from the footer of every page on foammeup.ae.

3. Where we work

We wash vehicles on the customer's own private driveway inside gated villa communities. At launch that means Mira and Mira Oasis in Dubai. We will say on the website when we add a community.

We do not wash vehicles in communal parking, on the street, in a visitor bay, or anywhere that is not the private driveway of the address on your booking. This is not a preference. Article 6(9) of Dubai Law No. 18 of 2024 Regulating Waste Management prohibits discharging vehicle washing water onto pavements or roads, and washing in undesignated communal areas attracts municipal fines.

Our operators arrive by pedal e-bike towing a cargo trailer. We do not bring a van to your door.

4. What we do

Exterior wash, included in every subscription plan: a hand wash of the painted exterior, glass, wheels and wheel arches, with a rinse and a dry.

Interior add-ons, available on top of a subscription: vacuum, wipe down of hard surfaces, glass interiors, and the other items listed on the service page at the time you book.

One-off premium services, available without a subscription or alongside one, as listed on the service page at the time you book. Where a premium service includes a spray ceramic sealant (an SiO2 spray, not a workshop-applied ceramic coating), it gives an enhanced level of paint protection that should last several months, but it is not the same as a workshop-applied ceramic coating and will need reapplying more often.

The exact contents of each plan and add-on are the ones shown on foammeup.ae at the moment you book. Those descriptions form part of this contract.

5. What we deliberately do not do

We do not offer these, on any vehicle, at any price, and an operator who is asked to do them will decline:

• Acidic wheel cleaners. We do not carry them.
• Cleaning of interior screens, displays or electronics.
• Any work on a vehicle we judge unsafe to work on, including one on a jack or ramps, one with a live fault such as a leaking fluid or exposed wiring, and one parked where our operator would be working in traffic.

If your vehicle needs any of these, we will tell you so and you will need a specialist. Asking us for them is not a service failure on our part.

We also do not move your vehicle, do not take your keys, and do not enter the vehicle to drive it. Interior work is done with the vehicle stationary on your driveway.

Two services we do offer, but only on conditions

These are not part of any subscription. They are booked and paid for separately, and each is carried out only where the conditions below are met. If they are not met we will say so and we will not charge you.

Machine polishing and paint correction. Clear coat on a modern vehicle is thin, and a machine that goes through it needs a respray to put right. So before any machine touches your paint:

1. We inspect the panels in daylight and tell you what we believe we can and cannot improve.
2. We will decline where the paint has already been corrected more than we can safely work over, where the vehicle carries paint protection film or a wrap, or where a panel shows respray or filler. We would rather turn the job down than take a panel through to primer.
3. The work is carried out only by an operator we have trained and named for it.
4. We tell you before we start which panels we will work on and which we will leave alone.

Paint correction is a cosmetic improvement, not a guarantee of a particular finish. We do not promise to remove every mark, and we will tell you beforehand which marks we expect to remain.

Engine bay cleaning. We cover the electrical components, the air intake and the battery terminals before any water is used, we use a low-pressure rinse rather than a jet, and we do not open sealed units. We will decline where the engine is hot, where a cover or seal is missing or damaged, or where the vehicle has a known electrical fault. Tell us before we start if the vehicle has had electrical work, an aftermarket alarm, tracker or audio installation, or any previous water ingress.

Neither of these limits your rights. Clause 14 applies in full if we damage your vehicle, and nothing in this clause 5 reduces anything given to you by clause 21.

6. Vehicles with paint protection film, wraps or ceramic coatings

Tell us before your first wash if your vehicle has paint protection film, a vinyl wrap, or a ceramic or graphene coating, and tell us if any of it was applied in the last 72 hours. Film and coating manufacturers set their own care rules, including standoff distances and curing periods, and washing outside those rules can affect the warranty you hold with that installer.

If you do not tell us, we will wash the vehicle as a standard painted vehicle. We may decline to wash a vehicle where following the manufacturer's care rules is not possible with the equipment we carry, and we will say so rather than guess.

7. Your subscription, and how billing works

We offer weekly and every other week exterior subscriptions. Interior add-ons and one-off premium services are priced separately.

Billing is monthly in advance. You are charged for the coming month at the start of each billing period. Payments are taken by card through Stripe, our payment processor. We do not see or store your full card number. Stripe holds it. See the Privacy Policy for what that means for your data.

If a payment fails we will tell you and try again. If it still fails, clause 18 applies.

Prices and VAT. Prices shown on foammeup.ae are the prices you pay. Where VAT applies, prices displayed to consumers are inclusive of it. The standard rate of VAT in the UAE is 5 per cent. [DECISION 12: FoamMeUp is not VAT registered as at July 2026. This clause must say plainly which of the two is true on the day the page goes live, and be changed on the day registration takes effect.]

Every percentage discount we offer comes off the exterior wash price only, except the multi-car discount below, which also covers the interior add-on. It is never taken off a premium service, or off a one-off wash. Where we quote a discount as a percentage we also state what it is worth in dirhams, so that you can see the figure before you agree to it.

• The new-neighbour welcome, 25 per cent off month one, capped at AED 50 per car. On the weekly exterior plan that is AED 50 off your first month. On the every-other-week exterior plan it is AED 29 off. It applies to each car in your first order, month one only, and it has no end date. A second car added later at the same address does not receive it again.
• Multi-car, on subscriptions at the same villa. 15 per cent off the second car, 20 per cent off the third, and 25 per cent off the fourth and any car beyond it, taken off that car's exterior price and its interior add-on. Online we take up to three cars; a fourth is arranged by WhatsApp.
• Prepayment. 5, 8 or 12 per cent off for three, six or twelve months paid in advance.
• Founder code, weekly exterior plan only, for the first forty weekly subscribers. 10 per cent off the exterior price for your first three months. In month one it is added to the new-neighbour welcome above, so your first month comes to AED 129 (the two discounts added and rounded up to the whole dirham in your favour). Months two and three are AED 179.10 each. When the first forty weekly founders have joined, the code stops working. A car added later gets the multi-car discount only, not the founder 10 per cent.

Referral and loyalty rewards are fixed credits, not percentages.

• Each neighbour who subscribes on your referral and pays their first month earns you one free exterior wash, worth AED 50, taken off your next bill.
• Your third referral earns you one free month of your plan, credited at your plan's own monthly price and capped at AED 199.
• The neighbour you refer receives the same new-neighbour welcome as anybody else: 25 per cent off their first month, worth AED 50 on the weekly exterior plan. Referring somebody does not give them a larger discount than a neighbour who arrives on their own.

A reward is a credit applied to your next invoice. It is money off a month that already has your scheduled washes in it, not an extra visit on top. A credit expires twelve months after it is granted.

8. Time windows, not appointments

You book a time band, not a minute:

• Morning
• Midday
• Evening

The exact start time inside your band is set by our routing the day before, and we confirm it to you by WhatsApp on the evening before the wash. If the routing moves your start time within your band, that is normal and is not a change to this contract.

If we need to move your wash outside your band, or to another day, we will tell you before the day and we will offer you an alternative.

9. Summer midday rule, 15 June to 15 September

Between 15 June and 15 September we will only carry out a midday wash if the vehicle is in shade, under a carport, or in a garage. Washing a hot panel in direct summer sun leaves water spots and mineral etching, and we will not do it.

If your vehicle is not shaded, we will move your wash earlier or later in the day and we will tell you beforehand. We will not simply turn up and refuse.

This rule applies to the midday band only. Morning and evening washes run as normal through the summer.

10. What you need to provide

The wash runs off your outdoor water tap and your outdoor power socket. There is no water tank and no generator on the trailer. So, for every wash:

• A working outdoor tap must be accessible, turned on at the mains, and not locked.
• A working outdoor power socket must be accessible.
• The vehicle must be on the driveway at the address on your booking, and reachable. Not boxed in by another vehicle, not behind a locked gate we cannot pass.
• The water and electricity used are yours and are not charged back to you by us. A hand wash uses a small quantity of both. We do not reimburse you for them.
• Our operator must be able to get an e-bike and trailer to the driveway. If your community restricts access, entry times, or requires a permit for service providers, please tell us before your first wash.

If any of these is missing on the day, clause 11 applies.

11. If we cannot do the wash when we arrive

If the vehicle is not there, the tap or socket is unavailable, the gate is locked, or the vehicle is blocked in, our operator will:

1. Photograph the problem, with a timestamp.
2. Trigger an automatic WhatsApp message to you.
3. Wait 15 minutes at the property.

If you resolve it inside those 15 minutes, the wash goes ahead as normal. If not, the visit is recorded as unreachable and the operator moves to the next job.

If we cannot reach your vehicle. We will message you with the photograph and wait 15 minutes. If we still cannot wash it, we will try to fit you in later the same day or the next morning wherever the round allows, and we will tell you either way.

If we cannot fit you in. Where the reason we could not reach the vehicle was on your side, the visit counts as delivered under your plan. Before that applies you get one free reset in every calendar month: the first unreachable visit in a calendar month is never counted against you, and we roll that wash forward at no charge. Where the reason was on our side, the visit is never counted against you and we will always recover it or credit it.

12. Photographs of your vehicle

Our operator photographs your vehicle before the wash and after the wash, on every visit. Where there is existing damage, the operator photographs that too, before touching the vehicle. Where a visit cannot go ahead, the operator photographs the reason.

Photographs are taken in the FoamMeUp operator application, which is built on Zoho Creator, and are archived to Zoho WorkDrive with a second copy held with Backblaze B2. We treat that record as the agreed electronic means for recording the condition of your vehicle at each visit, for the purposes of Article 57 of Federal Decree-Law No. 35 of 2022 on Evidence.

Photographs are kept for 12 months from the date of the wash, and longer where an open damage complaint relates to that wash. What we do with them, who can see them, and your rights over them are set out in the Privacy Policy. We do not use your vehicle photographs in marketing unless you separately agree to it.

13. If the wash is not right

Tell us. Message 058 552 7588 or email hello@foammeup.ae.

If we have not performed the service properly, you have the right under Article 13 of Cabinet Decision No. 66 of 2023 to choose between a full refund, a partial refund reflecting the part of the service that was deficient, and having us do the service again correctly. Article 29 of the same Decision gives you the right to have the service performed again in the agreed manner, the first time, at no cost to you and with no additional charge. If we refuse to re-perform, perform it incorrectly again, or delay it, you are entitled to a refund of the price paid.

In practice, we would rather come back and do it properly, and we will offer that first. You do not have to accept it.

[DECISION 8: the published service credit for a missed, late or poor wash. It must be written here as something we pay automatically and in addition to your rights above, never as your only remedy. See the note in SOURCES_AND_DECISIONS.md on why the wording matters.]

14. If we damage your vehicle

We do not write "we are not liable" on this page, because a term that exempts or mitigates liability arising from a harmful act is void under Article 257 of the UAE Civil Transactions Law (Federal Decree-Law No. 25 of 2025, in force 1 June 2026), and because Article 34 of Cabinet Decision No. 66 of 2023 voids supplier terms that disclaim responsibility during the provision of a service or that cancel or reduce a consumer's right to compensation.

So here is what we actually do.

Tell us within 48 hours of the wash, with a photograph if you can. Earlier is better, because the condition of a vehicle on a driveway changes.

We will look at the before and after photographs from that visit, and at the damage photographs taken on arrival, and we will give you an answer. [DECISION 9: the adjudication window we commit to, and the sum we pay without argument.]

Where the damage is ours, our stated first route is that you claim on your own comprehensive motor policy and we pay your excess, plus [DECISION 9] for the effect on your no-claims position. This is offered as a fast route, not as a replacement for anything. You keep every right you have under UAE law and you are free to pursue us directly instead.

Nothing in this clause limits your rights.

15. Changing, pausing and cancelling

The full detail is in the Refund and Cancellation Policy, which forms part of these terms. In summary:

• You can cancel your subscription. [DECISION 1: notice period.]
• There is [DECISION 2: minimum term, or none].
• On cancellation, the month you have already paid for is treated as set out in the Refund and Cancellation Policy. [DECISION 3.]
• You can pause your subscription. [DECISION 6.]
• You can move a single wash, subject to notice. [DECISION 4.]

We have drafted these so that whatever right we have to end the contract, you have at least the same right, because Article 34(2) of Cabinet Decision No. 66 of 2023 voids a term in an unlimited term contract that lets the supplier terminate unilaterally without giving the consumer the same right.

16. Price changes

We may change our prices. If we do, we will tell you at least [DECISION 7: notice period, our recommendation is 30 days] before the change takes effect, and the change will apply from your next billing period, never retrospectively to a month you have already paid for. If you do not want to continue at the new price, you can cancel under clause 15 and the Refund and Cancellation Policy, and the notice period will not be used to hold you to the higher price.

We do not reserve the right to set the price of a service at our sole discretion during a running contract. Article 34(9) of Cabinet Decision No. 66 of 2023 voids that kind of term.

17. Changes to the service

We may improve or change how the service is delivered. Where a change to the service you have subscribed to is material, we will tell you before it applies to you, consistent with Article 34(5) of Cabinet Decision No. 66 of 2023, which permits a supplier to change a subscribed service only where the consumer is notified and the change develops or upgrades the service, or where the reason is beyond the supplier's control.

18. When we can suspend or end the service

We may suspend or end your subscription if:

• Payment fails and is not resolved after we have contacted you. We message you on the day the payment fails, again two days later, and again on the fifth day. If it is still unpaid on the fifth day we pause your washes. If it is still unpaid seven days after the pause, we release your slot and your subscription ends. Pay at any point while you are paused and your washes start again: we recover a missed wash where the round allows, and credit it pro rata where it does not. Once your slot has been released, rejoining depends on the capacity we have in your community at the time.
• The site is unsafe for our operator. That includes an aggressive animal loose on the property, an unsafe electrical socket, or standing water where we would be using electrical equipment.
• Your community withdraws access to service providers, or to us specifically.
• Someone at the property behaves abusively towards our operator.

If we end your subscription for any of these reasons, we refund the unused part of the month you have paid for, calculated by the number of washes remaining in the period. We do not keep money for washes we will not perform.

We will give you notice before we suspend, unless the reason is an immediate safety risk.

19. Weather and things outside our control

Sandstorms, heavy rain, flooding, a community lockdown, a power or water outage at your property, and government restrictions can all stop a wash. If any of these prevents a wash, we will contact you and reschedule. [DECISION 11: rain policy. If it rains within a stated number of hours of a completed wash, do we re-wash, credit, or neither.]

20. Changes to these terms

We will publish any new version of these terms on foammeup.ae with a version number and a date. Where a change materially affects your rights or what you pay, we will tell you by email or WhatsApp before it applies, and it will apply from your next billing period. If you do not accept it, you can cancel under clause 15.

21. Your rights, complaints, and the law that applies

Your statutory rights. Nothing on this page reduces the rights given to you as a consumer by Federal Law No. 15 of 2020 on Consumer Protection and Cabinet Decision No. 66 of 2023. Those include the right to correct information about the service you receive, the right to have your data kept private and not used for marketing without your agreement, the right to a prompt and fair resolution of a dispute, and the right to fair compensation for damage caused to you or your property. If anything on this page conflicts with those laws, those laws win and the conflicting words here are void.

Complain to us first. Email hello@foammeup.ae or message 058 552 7588. We will acknowledge you and tell you what we are doing about it.

If we do not resolve it, you can take a consumer complaint to the Dubai Department of Economy and Tourism through consumerrights.gov.ae, or to the Ministry of Economy consumer protection line on 800 1222.

Governing law and jurisdiction. These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction. [DECISION 13: confirm Dubai Courts rather than DIFC Courts with the formation agent or lawyer.]

22. Messages we send you, and how to stop them

We send you two kinds of message on WhatsApp, from 058 552 7588.

Service messages are about the service you have bought: your start time on the evening before a wash, your before and after photographs, confirmation of a pause, a move or a restart, your receipt, and messages about a payment that has not gone through. We send these because we are performing a contract with you.

Marketing messages are about referrals, rewards, offers, and coming back if you have cancelled. We send these only while you are happy to receive them, every one tells you how to stop, and stopping them costs you nothing. Clause 21 sets out your right not to have your data used for marketing without your agreement.

Message STOP to 058 552 7588 at any time. We will reply with two choices:

• Reply 1 and we stop everything except the five reserved messages below.
• Reply 2 and we stop marketing. Every service message carries on.

Either takes effect the same day. Two further options are not on that menu, because they are less common and we would rather you told us in your own words:

• Just the evening time message. Tell us and we will stop it. It applies to your whole account, not to one vehicle, because where several of your vehicles are washed on the same day we send one message covering all of them.
• Everything, including the reserved five. Explained at the end of this clause.

The five messages we keep sending. If you reply 1, we will still send you these five, and only these five:

1. Your start time, on the evening before your wash. Clause 8 says we will confirm it to you by WhatsApp. It is a term of this contract, not a courtesy, and we are not willing to stop doing something we have promised you in writing.
2. A message from your driveway when we cannot reach your vehicle. Clause 11 gives you 15 minutes to put it right. Without the message those 15 minutes are worth nothing to you.
3. A message when a payment fails, 4. a reminder while it is still outstanding, and

5. a final message telling you your washes are paused. Clause 18 lets us suspend the service where payment fails and is not resolved after we have contacted you. You should never discover that from a wash that does not arrive.

None of the five contains an offer, a price or a promotion.

If you want us to stop even those five. Tell us and we will. We will send you one last WhatsApp message confirming it, telling you where to find your wash days, times and account details in your online account, and telling you how to switch messages back on. After that we will send you nothing on WhatsApp at all.

Before you choose it, this is what it costs you. You will get no notice of your start time, so you will not know which hour of your band we are coming. You will get no message when we arrive and cannot reach your vehicle, so the 15 minutes in clause 11 will pass without you. You will get no warning that a payment has failed before your washes are paused under clause 18. Your subscription, your slot and your washes are otherwise unaffected: only the messages stop.

Where you have switched the evening message off, either on its own or as part of stopping everything, you are asking us not to confirm your start time, and for as long as that request stands we are released from the confirmation we give you in clause 8. Your wash still happens. You simply will not know the hour in advance.

You can turn any of this back on whenever you like, by messaging us on 058 552 7588.

Notices we still owe you. Switching off WhatsApp does not stop any notice these terms require us to give you, including a wash moved outside your band or to another day (clauses 8 and 9), our answer on a photograph dispute (clause 14), a price change (clause 16), a change to the service (clause 17), a rescheduling after weather or damage (clause 19) and a change to these terms (clause 20). Where WhatsApp is switched off we will send those to you by email.

Nothing in this clause reduces your rights under clause 21.

FOAMMEUP SHINE PARKING CAR WASH L.L.C S.O.C
Dubai, United Arab Emirates. Trade licence 1639213.
hello@foammeup.ae · 058 552 7588 · foammeup.ae